Training: Coaching Challenging Employees to Reduce High Conflict Situations in the Workplace


Personal Skills for Productive Relationships

FOR: Human Resources professionals, EAP counsellors, executive coaches, therapists, conflict coaches, sensitivity trainers, life coaches, workplace restoration consultants, professional conduct consultants

FOCUS: coaching employees with high conflict personality traits and their co-workers to improve personal relationship skills in order to calm high conflict situations

Coaching Employees to Reduce High Conflict Behavior in the Workplace
Instructor: Cherolyn Knapp, B. Comm, LL.B, Q.Med.

Space is limited to only 12. Pick your date and save your spot. A limited number of scholarships are available, and we offer group rates. Ask us here.


High conflict situations are increasing in the workplace and can wreak havoc with a team's productivity, contribute to workplace dissatisfaction, increase legal and financial risk, and cause good employees to leave. These situations tend to involve one or more people with a high conflict personality pattern marked by preoccupation with blaming others, all-or-nothing thinking, unmanaged emotions and extreme negative behavior. Such people may be valued employees, volunteers, managers or senior leaders.  

This training will provide an understanding of high conflict personalities, plus teach attendees what TO do, and what NOT to do when dealing with high conflict people and situations, helping to reduce or navigate these conflicts more efficiently and effectively. The CARS Method® will be explained and practiced for coaching co-workers to manage high conflict situations. Our New Ways for Work™ Coaching method and the 4 Big Skills™ will also be demonstrated and practiced. This method is designed to help people with high conflict patterns to improve their own behavior, either to reduce high conflict behavior or to strengthen their conflict resolution skills in day-to-day dealings at work. These techniques can be particularly helpful for employees at any level who want to grow in their careers and need help navigating high conflict situations. These methods are also helpful for coaching high conflict employees who are seen as assets that an organization wishes to support to develop in order to continue their employment. 

Training Includes
  • PowerPoint presentations/lecture

  • Video clips

  • Role-play practice exercises to master the method

  • Interactive via livestream
  • Opportunity for questions and discussion of difficult situations throughout the training

Intended Audience

Human Resources professionals, EAP counsellors, executive coaches, therapists, conflict coaches, sensitivity trainers, life coaches, workplace restoration consultants, professional conduct consultants


12 training hours + breaks, which includes:

Date and Time 

2024 Dates

APRIL: Mon 8th and Wed 10th at 12 midday to 4pm PT

OCTOBER: Mon 21st and Wed 23rd at 2pm to 6pm PT

**Dates and time are subject to change | cancellation | postponement at any time.




About Cherolyn Knapp, B.Comm, LL.B, Q.Med

Cherolyn Knapp is a conflict resolution consultant, mediator, trainer, workplace investigator and lawyer based in Victoria, Canada. She holds a B.Comm (Human Resources) from Toronto Metropolitan University and an LL.B. from the University of Ottawa. She was called to the bar in Ontario in 2004 and in British Columbia in 2019. As a litigation lawyer from 2004 to 2019, Cherolyn advised and advocated for employee, employer, individual and organizational clients in a broad range of employment, human rights and civil disputes, appearing before various levels of Court and Administrative Tribunals and negotiating numerous out of court resolutions. She was also the co-managing partner of a small law firm.

In 2019, Cherolyn opened Knapp Resolutions and now focuses her practice on helping people to navigate workplace conflict. She has conducted numerous workplace and organizational investigations into allegations of bullying, harassment, discrimination and misconduct in various public, private and non-profit sector unionized and non-union environments. She has also been engaged as a mediator and facilitator to assist co-workers and professionals who are locked in disputes to find a path forward. She is frequently engaged as a trainer and consultant on topics related to conflict resolution, diversity and inclusion, negotiation and improving team functioning.

Throughout Cherolyn’s career, she has interacted with countless people with high conflict personality traits as clients, opposing parties, opposing counsel, participants in her investigation and mediation practices and also in her personal life. Cherolyn began studying HCI’s techniques in 2019 and became a dedicated follower and user of HCI’s methods in her work. Cherolyn brings a thorough knowledge of who people with high conflict personality traits are in real life and teaches HCI’s techniques in her dynamic and relatable style.

Cherolyn is a member of the Canadian Bar Association, ADR Institute of Canada, Association of Workplace Investigators and the Chartered Professionals in Human Resources BC and Yukon. She is an active volunteer with CBABC and AWI and sits on the volunteer board of directors of AVI Health & Community Services on Vancouver Island.


After You Register

You will have instant and unlimited access to view the following:

Part 1 On-Demand

Understanding High Conflict People 90 mins

Managing High Conflict People 90 mins (recommended viewing prior to livestream part 2 and 3.)

New Ways for Work® 4 Big Skills for Life 60 mins

We will provide you with the following for the training approximately 1 week prior:

  • Materials (PowerPoint PDF; articles, exercises)
  • Zoom link for Part 2 and Part 3 Livestream training

Books required for the training. We do not provide hard copies of the following:

  • New Ways for Work Coaching Manual 
  • New Ways for Work Workbook
  • **Don't forget to purchase your hard copies of the New Ways for Work Coaching Manual and Workbook. (Author Bill Eddy, LCSW, Esq.) - The hardcopies are referenced during the livestream training. Purchase from our BOOKSTORE

A Certificate of Completion is emailed upon completion of the entire training (Part 1, 2 and 3.)

Register With 4 Easy and Simple Steps
1. Click Register Below
2. Fill in your details
3. Select Your Preferred Dates for Training
4. Pay
Our Satisfaction Guarantee - Go through everything. Watch the videos and attend the live streams. If at that point you aren't 100% satisfied with our training - please email us for full refund.
**Don't forget to order New Ways for Work Manual and Workbook HERE or from Amazon (referenced during your training.)