Course Description

Lawyers are expected to communicate professionally and respectfully with clients, each other, and the general public. Yet in response to hostile and misinformed letters, emails and texts, lawyers are tempted to do the opposite. In addition, many legal clients communicate with anger at the opposing party and at their lawyers.

This course explains the BIFF Response® method of communicating respectfully in a manner that is Brief, Informative, Friendly and Firm. Several examples are provided of disrespectful and then respectful responses. In addition, Coaching for the BIFF Response method is explained.

For

• Attorneys
• Paralegals
• Law Firms

Outline

• What is Blamespeak?
• The Brain
• BIFF Defined
• How to Write BIFF Responses

What You Get

• 1-hour course
• PowerPoint PDF
• Certificate of Attendance

Instructor

Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years’ experience.

He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia.

He has been a speaker and trainer in over 30 U.S. states and 10 countries and is the author or co-author of over 20 books, manuals, and workbooks. He is co-host of the podcast It's All Your Fault which he co-hosts with Megan Hunter, and he also has a popular blog on the Psychology Today website with millions of views.

Continuing Education

This course is equal to 1.0 hour. You will receive a Certificate of Attendance upon completion of the course, which can be submitted to your licensure board (check with your licensure board's requirements regarding online courses).