Conflict Influencer™ Certification

Course Description

Have your best skills failed with some people? Have you felt that, despite your best efforts, handling interactions with them can seem impossible? It’s likely that you may have been interacting with individuals who may have a high conflict personality (HCP).

High conflict interactions and situations are different because people with high conflict personalities are different. They often have a lot of all-or-nothing thinking, unmanaged emotions, extreme behavior, and preoccupation with blaming others. Ordinary conflict resolution or dispute resolution techniques and methods don’t work with them.

It’s possible to turn these situations to your advantage once you:

  • accept that 15-20% of people will not respond to the same techniques that are effective with the other 80-85%

  • accept that you often must go against your instincts when interacting with individuals with HCP

  • learn the rules of the high conflict operating system, and the necessary skills designed to work with those rules

  • learn how to set limits

This certification course is an intensive, in-depth training that goes beyond ordinary communication and conflict resolution skills. Relying on research of the brain and human interactions, learn how to adapt and begin using important skills, including:

  • the five high conflict personality types, their fear-based behavior patterns, and ways to address each type

  • recognizing a high conflict situation

  • identifying individuals with potential HCP

  • adjusting your expectations

  • understanding your conflict style and how it interacts with individuals with HCP

  • setting limits to avoid a high conflict dilemma

  • adapting verbal and written communication skills for handling high conflict interactions

  • shifting individuals with HCP from blaming to problem-solving


  • human resources
  • employee assistance professionals
  • managers and other leaders
  • employees
  • anyone who wants to improve their skills 

What You Get

  • 10-week On-Demand Course to learn new skills to influence High Conflict Individuals

  • 2-hour Live Lab™ sessions via Zoom to practice the new skills 1:1 with an HCI Coach

  • Post Certification Integration Q&A Laboratory to discuss what’s working, what’s not, and learn from the experience of others

  • Email support throughout the certification process to keep you on track as you develop the skills

  • Bonus materials:

    • BIFF Response Prep Worksheet to save time on spoken communication with high conflict individuals

    • EAR Statement Examples so that you can save time on written communication with high conflict individuals

    • Decisions and Dilemma Checklist to give you certainty on how to handle high conflict situations


Megan Hunter, MBA, is the co-founder and CEO. She developed the concept of the Institute after 13 years in policy, legislation, and judicial training with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska. She is founder and publisher of Unhooked Books, a U.S.-based media company.

Megan has trained professionals in business, public service, law, education, and mental health in the U.S. and several other countries. She holds an MBA from the University of Phoenix and a Business and Economics degree from Chadron State College. She has served as President of the Arizona Chapter of the Association of Family & Conciliation Courts, the Arizona Family Support Council and Nebraska Child Support Enforcement Association. She served five  years on the Arizona Board of Psychologist Examiner, and currently serves on the board of Stepfamily Magazine. She is also the co-host of the popular podcast called It's All Your Fault!

Getting Started

After you complete your purchase on this page, you will receive an email with instructions for setting up your login credentials and immediately begin the course. Remember to:

  • store the login credentials you'll create
  • bookmark the link
  • check your email for mail from us

What do others say about our High Conflict trainings?

"Very useful concepts. Ms. Hunter’s content was highly understandable, helpful, and empowering—Not just for work, but in everyday life I run across people who can be trying. This is one of the best CLE’s we’ve had! Excellent training! I really enjoyed the speaker. This was superior training and I am so glad that it was offered to all agency employees. Thank you!


$1,997.00 USD


Last updated on January 18, 2024, 2023

  1. Neither High Conflict Institute nor its speakers or trainers are providing legal services or advice, nor therapy services or advice, but rather informing and educating Certification participants on understanding the theories and skills that may be considered in high-conflict disputes.
  2. HCI encourages Certification  participants to seek ongoing consultation with local professionals for handling high-conflict cases.
  3. HCI and its speakers and trainers will not be held liable for any actions and decisions made by Certification course participants in relation to cases or situations of any kind.
  4. Refunds are considered on a case-by-case basis and will be assessed an administrative fee.

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