Learn how to use the BIFF Response® method for responding to hostile email (or texts, social media posts, or other written communications.
BIFF extracts everything in your writing that will cause return emails/texts.
Even our best efforts can blow up and cause lots of damage and drain our energy and time. The BIFF Response method extracts anything that will make the conflict big instead of making it small or eliminating it.
This Live Lab teaches you the BIFF Response method for high-conflict written interactions. BIFF is:
- Brief
- Informative
- Friendly
- Firm
Use BIFF Response in:
- emails
- text messages
- social media
- work channels
- any written communication
How Live Lab Will Help You
You'll benefit from this Live Lab intense practice session with our experienced coach. It is:
What to expect
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Your Live Lab coach will meet you on Zoom and after a brief introductions, you will dive right into practicing the skills.
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The Live Lab is skills only. It is not therapy nor legal advice.
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It will work ideally for you to take this course in advance (but not required)
What happens after purchase
You will be taken to a coaching page where you'll schedule your Live Lab session.