How to Write a BIFF Response®

An absolute game-changer for anyone responding to hostile emails, texts or social media posts. 


  • Learn the 4 step process to writing a BIFF Response®
  • Training Video with examples
  • Learn how to calm even the most volatile hostility
  • A valuable tool for yourself and your clients

Learn how by being BRIEF, INFORMATIVE, FRIENDLY and FIRM will be your ultimate 'go to' tool in your toolbox. 

What You Get

  • 1-hour video course
  • PowerPoint PDF
  • Certificate of Attendance


Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years’ experience.

He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia.

He has been a speaker and trainer in over 30 U.S. states and 10 countries and is the author or co-author of over 20 books, manuals, and workbooks. He is co-host of the podcast It's All Your Fault which he co-hosts with Megan Hunter, and he also has a popular blog on the Psychology Today website with millions of views.

Continuing Education

This course is equal to 1.0 hour. You will receive a Certificate of Attendance upon completion of the course, which can be submitted to your licensure board (check with your licensure board's requirements regarding online course submissions).


The information in this video is meant for educational purposes only and is not legal or therapeutic advice.

Getting Started

After you complete your purchase on this page, you will receive an email with instructions for setting up your login credentials and immediately begin the course.

  •  Store the login credentials you'll create
  •  Bookmark the link
  •  Check your email for mail from us


Contact us at [email protected]

$47.00 USD

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