$47.00 USD

An account already exists with this email address. Is this you?

Sign in

How to Write a BIFF Response®

An absolute game-changer in responding to hostile emails, texts or social media posts. 

Continuing Legal Education Credits: 1

What you'll get:


  • Learn the 4 step process to writing a BIFF Response®
  • Training Video with examples
  • Learn how to calm even the most volatile hostility
  • A valuable tool for yourself and your clients

Learn how by being BRIEF, INFORMATIVE, FRIENDLY and FIRM will be your ultimate 'go to' tool in your toolbox. 

Instructor: Bill Eddy, LCSW, Esq.

Bill Eddy, LCSW, Esq. developed the high conflict personality theory to explain the driving forces behind people who present the most challenging behaviors. He is an expert on managing disputes involving high conflict situations and 5 high conflict personality types, including a subset of those with narcissistic, borderline, antisocial, histrionic, and paranoid personality disorders. He has trained over 200,000 professionals in 10 countries on understanding and managing high conflict disputes, including lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others.

As an attorney, Bill was a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics.

He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia.

Bill has a popular blog on the Psychology Today website with over 3.5 million views and is the author and co-author of sixteen books (as of 2020) on high conflict personalities, including two award winners (see all books here):

  • Calming Upset People with EAR

  • 5 Types of People Who Can Ruin Your Life

  • High Conflict People in Legal Disputes

  • Managing High Conflict People in Court

  • Mediating High Conflict Disputes (co-author Michael Lomax)

  • It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything

  • It’s All Your Fault at Work (award winner) (co-author Georgi DiStefano)

  • BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

  • BIFF for CoParents (co-authors Annette Burns and Kevin Chafin)

  • BIFF at Work (co-authors Megan Hunter)

  • Why We Elect Narcissists and Sociopaths and How We Can Stop (award winner)

  • SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder (co-author Randi Kreger)

  • So, What’s Your Proposal?

  • Don’t Alienate the Kids

  • The Future of Family Court

  • Managing High Conflict People in Court

  • Dating Radar (co-author Megan Hunter)

  • Hiring Radar (co-author Megan Hunter)

He is also the developer of the New Ways series of methods, including:

  • New Ways for Families (divorce/separation)

  • New Ways for Work

  • New Ways for Mediation

  • New Ways for Life (for teens/adolescents)

MCLE: High Conflict Institute is an approved provider of Continuing Legal Education (CLE) . This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

Starting the Course

During checkout, you will select a unique password that will enable you to immediately begin the course.


Contact us at [email protected]

Click here to see all courses