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Webinar: Civil Email Communication Using BIFF for Lawyers and Law Staff

Based on the newly released book, BIFF for Lawyers & Law Offices, this webinar will focus on BIFF, a simple and proven method for lawyers and staff to use in: ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. BIFF stands for brief, informative, friendly, and firm and is a communication method that is useful to everyone. Co-author and attorney Rehana Jamal will include examples in the legal setting and will walk participants through ways to incorporate BIFF into their everyday lives. Lead author and BIFF creator, Bill Eddy, will deliver a pre-recorded message for a portion of the webinar. This will be an interactive session with Q&A at the end.