Bookstore

Conflict Communication Series

BIFF: Quick Responses to High-Conflict People

A BIFF response can be applied in any communication anywhere – on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.

$14.95 USD

BIFF for Coparent Communication

Your Guide to Difficult CoParent Texts, Emails and Social Media Posts. The BIFF method of responding to hostile and misinforming emails, texts and conversations, has grown in use by thousands of people. Now we have one specifically for co-parents dealing with a difficult other parent.

$15.95 USD

BIFF at Work

BIFF is simple, practical, and can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Reduce the risk of lawsuits and complaints. Brief, Informative, Friendly and Firm. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence.

$15.95 USD

BIFF for Lawyers and Law Offices

This book provides a simple and proven method for lawyers and law offices to use in ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. Saving lawyers' time. The BIFF Response® method can also be taught to clients to help them write friendly and concise responses in their legal cases.

$19.95 USD

Calming Upset People with EAR

Using EAR Statements for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and more. Empathy, attention, and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.

$15.95 USD

General High Conflict

Our New World of Adult Bullies

In today’s world, we all may have an adult bully in our lives sooner or later. For anyone who has a bully in their life now, for professionals who counsel victims of bullying, and for anyone who is concerned about the fraying of our culture and society, this book gives effective strategies to prevent bullies from taking over.

$16.95 USD

It's All Your Fault!

12 Tips for Managing People Who Blame Others for Everything is Bill Eddy’s book filled with lots of practical methods for handling High Conflict People (HCPs) in any setting, including neighbor disputes, workplace conflicts, family battles, with strangers, etc. This book is for the general public, it defines the characteristics of HCP behavior and why people are driven to act this way. This book is for anyone.

$28.95 USD

5 Types of People Who Can Ruin Your Life

5 Types of People Who Can Ruin Your Life is an essential guide to helping you escape negative relationships, build healthy connections, and safeguard your reputation and personal life by using empathy-driven conflict management. And if you have a high-conflict personality, this book will help you help yourself.

$15.95 USD

Divorce and CoParenting

BIFF for Coparent Communication

$15.95 USD

Don't Alienate the Kids

Don’t Alienate the Kids helps readers to protect children from the harm of alienation and high-conflict divorce, boosting their resilience by teaching them to think flexibly, manage their emotions, and moderate their behaviors. Parents, family members, friends, counselors, lawyers and others can become part of the solution.

$16.95 USD

The High-Conflict Co-Parenting Survival Guide

High-conflict divorce experts Megan Hunter and Andrea LaRochelle offer hope and a wealth of advice. The healthier you are as a parent, the better you’ll be able to help your children. Overcome frustration, regain your balance, and ultimately find freedom. This guide will help you take care of yourself while navigating conflict.

$25.95 USD

The Future of Family Court

The Future of Family Court is designed for judicial officers with an emphasis on applying lessons learned from the field of mental health to the family court system, especially when working with parents with personality disorders or traits. Judges who apply the principles described should feel a better sense of control over their courtrooms and less stress.

$12.95 USD

Splitting: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder

For more than ten years, Splitting has served as the ultimate guide for people divorcing a high-conflict person, one who often has borderline or narcissistic personality disorder. New chapters on abuse, alienation, and false allegations.

$12.95 USD

Law, Courts, and Mediation

High Conflict People in Legal Disputes (2nd Edition)

Using case examples and an analysis of the general litigation and negotiation behaviors of HCPs, this book helps make sense of the fears that drive people to file lawsuits/complaints. Providing insight for containing their behavior while managing and/or resolving their disputes. Characteristics of the five "high-conflict" personality disorders are explored.

$21.95 USD

Mediating High Conflict Disputes

Over the past twelve years, the authors have been developing and practicing tips for managing high-conflict clients in mediation, which is now a fully developed new method. This book gives all of the little tips that any mediator can use, as well as the step-by-step structure of the method for those who want to have better control of the process.

$39.95 USD

So, What's Your Proposal?

Blame is abundant these days! Every day people confront us at work, at the store, at home, in our communities, and online. Nerves get on edge. More and more people get stuck blaming others for anything that goes wrong. Instead, consider the simple So, What’s Your Proposal? method for pulling them out of the past and away from blaming everyone else.

$14.95 USD

The Future of Family Court

$12.95 USD

Workplace and Business

Conflict Influencer: Customer Service

Whether you're a seasoned customer service professional, a frontline employee, or a manager overseeing customer relations, "Conflict Influencer" provides essential guidance for transforming challenging encounters into opportunities for enhanced customer satisfaction and organizational success. The authors offer invaluable insights and practical strategies beyond building rapport and keeping someone calm.

$19.95 USD

Calming Upset People with EAR

The level of stress and conflict in today’s world is higher than seen in decades. Using an EAR Statement™ for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and more. Empathy, attention, and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people.

$15.95 USD

BIFF at Work

BIFF is simple, practical, and can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Brief, Informative, Friendly, and Firm. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. This new book focuses exclusively on workplace conflicts. Includes tips on how to coach co-workers and others on writing effective BIFF responses.

$15.95 USD

It's All Your Fault at Work

Based on Bill Eddy’s high-conflict personality theory, he and co-author, L. Georgi DiStefano, expertly define the problem so you can recognize potential high-conflict people (HCPs) in your own work life. They describe the key characteristics of HCPs and the typical behavior patterns of five main types of high-conflict personalities. Then they walk you through their proactive approach for minimizing conflict and keeping interactions with HCPs as peaceful as possible.

$19.95 USD

New Ways for Work®: Coaching Manual

High-conflict employees are increasing in the workplace. The New Ways for Work® Coaching Manual is for coaches and other professionals who provide the New Ways for Work® coaching method and have been trained and licensed by the High Conflict Institute. This method is a simple approach to learning key interpersonal skills for the workplace. New “ways” simply mean new skills, which keeps the focus on the positive and learning skills for the future.

$19.95 USD

New Ways for Work® Workbook

This workbook, Personal Skills for Productive Relationships, by Bill Eddy and L. Georgi DiStefano is designed to be used with the New Ways for Work® Coaching Manual as a remedial method for workers who have the potential to improve workplace behavior, but are in need of improved conflict resolution skills. This workbook is for employees and managers or anyone who is in need of improving their working relationship skills.

$12.95 USD

Relationships

Dating Radar

Attorney, mediator, and social worker Bill Eddy and relationship expert Megan Hunter equip readers to see through the blinding haze of new love and spot potential toxic relationships before it’s too late!

$12.95 USD

Bait and Switch

In Bait & Switch, relationship expert, Megan Hunter, provides a view of complicated relationship situations and offers practical strategies to help real couples deal with the behavior and ensuing conflict.

$15.95 USD

New Ways for Families

New Ways for Families® Online Coaching Manual

New Ways for Families® is a relatively new method of teaching parents simple skills to manage conflicts, negotiate decisions, promote respectful communication, encourage themselves in times of stress and co-parent more effectively. This method has been designed to be simple and repetitive, so that almost all parents can learn these skills and apply them in their lives when dealing with each other, with their children and with anyone.

$19.95 USD

New Ways for Families® Collaborative Divorce Parent Workbook

The New Ways for Families® Collaborative Parent Workbook by Bill Eddy is for divorcing parents who are using the “Collaborative Divorce” method of handling their separation or divorce and have agreed to use New Ways for Families® in that process. This workbook is meant to be used in coordination with a professional who has been trained in the New Ways for Families® methods by the High Conflict Institute.

$19.95 USD

New Ways for Families®: Professional Guidebook

This guidebook is for mental health professionals who want to learn more about New Ways for Families or use the method with their clients. Also helpful for judges, lawyers, mediators, and collaborative divorce professionals. It is made to be used with the New Ways for Families® Basic 6-hour Training, and either the Parent Workbook, Collaborative Parent Workbook, Decision Skills Class Workbook/Manual, or the Pre-Mediation Coaching Workbook.

$29.95 USD

New Ways for Families®: Decision Skills Instructor Manual

This New Ways for Families® Decision Skills Class Manual is to be used by professionals in divorce education and co-parenting programs in a class format. The New Ways for Families Decision Skills training for this model is provided by the High Conflict Institute. There is no Parent-Child component in this model.

$19.95 USD

New Ways for Families®: Pre-Mediation Coaching Manual

This New Ways for Families® Pre-Mediation Coaching Manual is designed for lawyers, counselors, and mediators to use in coaching mediation clients, ideally before the mediation begins. It is designed to be used with the New Ways for Families Pre-Mediation Coaching training provided by the High Conflict Institute.

$19.95 USD

New Ways for Families®: Decision Skills Class Workbook

The New Ways for Families® Decision Skills Class Workbook is to be used in divorce education and parent education programs that are led by an instructor who has been trained in the New Ways for Families Decision Skills model. New Ways teaches and reinforces four simple conflict resolution skills.

$12.95 USD

New Ways for Families®: Pre-Mediation Coaching Workbook

This New Ways for Families® Pre-Mediation Coaching Workbook is designed for parents to use with a coach (lawyers, counselors or mediators) trained by the High Conflict Institute in the New Ways for Families Pre-Mediation Coaching training, prior to a parent’s mediation session(s). However, it can be used with any client before any mediation, even if there are no children or family issues.

$12.95 USD

New Ways for Families® Parent Workbook

This workbook is for divorcing parents who have been court-ordered or have decided to use New Ways for Families in the divorce (family court) process. It is intended to be used with a counselor who has been trained by the High Conflict Institute in the New Ways for Families Counseling method. This is a structured parenting skills method to reduce the impact of conflict on children in potentially high-conflict divorce cases. Helping parents to reduce their stress.

$19.95 USD

New Ways for Life

New Ways for Life™ Instructor's Guide

New Ways for Life is an easy method for teaching the 4 Big Skills™ that can help any young person aged between 12-17 to prepare for managing life’s challenges and gaining confidence in the years to come. Skills for Life!

$11.95 USD

New Ways for Life™: Youth Journal

This journal offers encouragement and easy lessons for managing emotions, using flexible thinking, applying moderate behavior to fit the situation, and taking responsibility for using these skills in daily life.