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New Ways for Workā¢ Articles
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TheĀ CARS MethodĀ®Ā of conflict resolution:Ā
CONNECTING includes a simpleĀ EAR StatementĀ®Ā for calming upset people and connecting with them.Ā
ANALYZING options includes:Ā Making Proposals in 3 Stepsā¢Ā for making decisions large and small.Ā
RESPONDING with aĀ BIFF ResponseĀ®Ā can be used with emails and other written communication when someone is hostile, demanding, or misinformed.Ā
SETTING limits. we suggestĀ SLIC Solutionsā¢Ā which can be applied in 2Ā½ steps.
Download PDF - The CARS MethodEAR Statementā¢
Calming an Upset Person
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ANALYZING OPTIONS
Making Proposals in 3 Stepsā¢
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BIFF ResponseĀ®
Written Communication
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SLIC SOLUTIONSā¢
Setting Limits & Imposing Consequences
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Who Are High Conflict People?
An article written by Bill Eddy, LCSW, Esq. that explains in depth about 'Who Are High Conflict People?'
6 page document
NWFW Logo
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Certificate: 3 NWFW Coaching Sessions
Please use the template available. You can fill in your details in the bottom right of the certificate, plus completion dates and name of client.
Free Articles
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Psychology Today Blog
Bill has had millions of views on his blog, please take a look at some of his insights. Read the 4 part series below.
