Coaching for a BIFF Response®

Course Description

Clients often struggle with written communication in high-conflict situations. A BIFF Response can help contain conflict but it’s hard for many to do.

This course helps professionals such as coaches, lawyers, therapists, HR and others, learn how to coach clients or employees to write BIFF responses: Brief, Informative, Friendly and Firm.

What You Get

  • 1-hour pre-recorded webinar 
  • PowerPoint PDF notes pages
  • Certificate of Attendance


Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years’ experience.

He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries.

He is the author or co-author of twenty books and has a popular blog on the Psychology Today website with millions of views.

Continuing Education

This course is equal to 1.0 hour. You will receive a Certificate of Attendance upon completion of the course, which can be submitted to your licensure board (check with your licensure board's requirements regarding online courses).

Getting Started

After you complete your purchase on this page, you will be directed to a 'Thank you' page that includes 'Getting Started'. You can immediately begin the course or come back to it later and log in with your password and email address. 


Contact us at [email protected]

$47.00 USD