Managing High Conflict Behavior in the Workplace

Managing High Conflict Behavior in the Workplace is a practical, skills‑focused training designed to help leaders, HR professionals, and union representatives respond effectively to high‑conflict behavior and reduce escalation in the workplace.

The program provides clear, structured tools that participants can apply immediately to improve communication, set limits, and navigate challenging interactions with greater confidence.

Participants learn how to recognize predictable patterns of high‑conflict behavior and how to respond using proven strategies that support accountability and healthier workplace dynamics. The training emphasizes real‑world application through examples, demonstrations, and structured communication techniques that can be used in any organizational setting.

Course Description

We will focus on the following key areas:

• How to identify common patterns of high‑conflict behavior
• How to respond using structured, effective communication tools
• How to set limits and reduce escalation
• How to manage defensiveness, blame, and all‑or‑nothing thinking
• How to support healthier interactions and accountability in the workplace

We will equip you with tools to support the whole team and generate a way forward when you may be stuck and things feel insurmountable.

We have created this course focusing on the most important knowledge and skills you need to bring order to the chaos that people with high-conflict personalities can cause. You will also have access to optional on-demand video learning so you can dive deeper if you want to.

This course is for:

Leaders, managers, supervisors, directors, HR professionals, union representatives, conflict engagement specialists, executives, and anyone responsible for navigating challenging workplace interactions.

This hybrid training includes:

➔ 3 hour self-directed course 
➔ 6 hours virtual (Zoom) 
➔ Certificate of Attendance
➔ Email support

 Minimum Participants

A minimum of 6 participants is required. If the minimum is not met, the class will be canceled with a 2-week notification. You will automatically be placed in the next scheduled class and notified to confirm if that date suits.

After you register

You will receive an email with instructions and details for the training. 

You may choose to pay in full or select a 2-month payment plan at checkout.
Best value: Pay in full and save $23
The payment plan is $260 per month for 2 months ($520 total).

Many participants use professional development funds or employer reimbursement for this certification.

Save your login details to access the course at your convenience and return to the materials as often as needed.

If you have any questions before getting started, feel free to reach out to us at newways@highconflictinstitute.com. We’re happy to help.