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Customer Service Courses

 

Customer service specialists handle a high volume of contacts and work toward fair and reasonable outcomes. They also regularly encounter people who habitually initiate and escalate conflict. HCI will teach the proper techniques to overcome and find the missing peace.

De-escalation Technique: Talk to the Right Brain

Learn to leverage the brain's dual methods for de-escalating conflict and crisis response. Influence others effectively by "talking to the right brain," enhancing communication with people with high-conflict behaviors for productive conversations.

$47.00 USD

The Brain 101: Effective Client Communication

Explore the intersection of law and neuroscience, delving into the intricacies of brain science to understand clients' capabilities and what lawyers should and shouldn’t do for effective client communication.

$47.00

Who Are High Conflict People?

Equip yourself with an understanding of high-conflict behavior and the predictable patterns of high conflict people. This course offers a deeper understanding and effective strategies to manage interactions both in and out of court.

$47.00 USD