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Mental Health Courses

 

High conflict behaviors, bullying, incivility, and divisiveness put mental health systems and patients at risk.
HCI will teach the proper techniques to overcome and find the missing peace.

De-escalation Technique: Talk to the Right Brain

Learn to leverage the brain's dual methods for de-escalating conflict and crisis response. Influence others effectively by "talking to the right brain," enhancing communication with people with high-conflict behaviors for productive conversations.

$47.00 USD

Who Are High Conflict People?

Equip yourself with an understanding of high-conflict behavior and the predictable patterns of high conflict people. This course offers a deeper understanding and effective strategies to manage interactions both in and out of court.

$47.00 USD

How to Write a BIFF Response®

Revolutionize your response to hostile emails with our BIFF Response® method—your go-to tool for calming volatile written communications. A brief, informative, friendly and firm response extracts anything that will continue the hostility.

$47.00 USD