The stresses of public sector employment can create unique pressure points for workers.
In this environment, high conflict individuals and situations can wreak havoc as government
organizations and agencies are low hanging fruit for high conflict people.
De-escalation Technique: Talk to the Right Brain
Learn to leverage the brain's dual methods for de-escalating conflict and crisis response. Influence others effectively by "talking to the right brain," enhancing communication with people with high-conflict behaviors for productive conversations.