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Online Courses for Professionals

 

High conflict situations can greatly affect any business or organization with disruption and risk. HCI teaches the tools and strategies to handle the most stressful and debilitating situations and help clients and customers who aren't helped through ordinary conflict resolution strategies.

 

Online Courses     •    Live Virtual Classes    •    Hybrid

Virtual classes

Our virtual classes are "live" group classes on Zoom on scheduled dates and times. A Certificate of Completion is provided upon completion and you'll have new skills to begin using right away.

Conflict Influencer™ Class

If you're exhausted from a high-conflict situation, case, or other dispute, whether occasional or long-standing, you are invited to become a Conflict Influencer. You will gain confidence in knowing that your skills will influence high conflict situations.

$199.00 USD

Online self-directed courses

Our courses are available immediately on-demand to take on your timeline. A  Certificate of Completion can be downloaded upon completion and you'll have new skills to begin using right away.

Who Are High Conflict People?

Equip yourself with an understanding of high-conflict behavior and the predictable patterns of high conflict people. This course offers a deeper understanding and effective strategies to manage interactions both in and out of court.

$25.00 USD

Technique: Email/Text with a BIFF Response®

Revolutionize your response to hostile emails with our BIFF Response® method—your go-to tool for calming volatile written communications. A brief, informative, friendly and firm response extracts anything that will continue the hostility.

$25.00 USD

Technique: How to Talk to the Right Brain

Leverage the brain's dual methods for de-escalating conflict and crisis response. Influence others effectively by "talking to the right brain," enhancing communication with people with high-conflict behaviors for productive conversations.

$25.00 USD

Technique: Using Proposals with High-Conflict People

Transform conflicts into resolutions with our groundbreaking "proposals" technique. Useful in any situation, discover this simple yet powerful technique to turn heated situations into problem-solving discussions.

$25.00 USD

Writing for Court: 10 Tips for Persuading Decision Makers

Get ten tips for crafting documents that offer judges and decision-makers a focused understanding of the case, addressing false statements, navigating sensitive topics, and presenting patterns of negative behavior.

$25.00 USD

Resistance, Refusal (Alienation) and the Child's Brain

Delve into brain research unraveling the complexities of alienation, resistance and refusal, and estrangement, providing insights into the puzzling dynamics faced by professionals and parents.

$25.00 USD

The Brain 101: Effective Client Communication

Explore the intersection of law and neuroscience, delving into the intricacies of brain science to understand clients' capabilities and what lawyers should and shouldn’t do for effective client communication.

$25.00 USD

Dealing with High Conflict People In Court

People with high conflict personalities can make your life miserable, yet there are tools you can use to manage a high-conflict court case. Learn about predictable high-conflict behaviors and what to do about it in and out of court.

$25.00 USD

Conversations About Domestic Violence in Family Law with 16 Experts

Unlock vital insights from 16 leading domestic violence experts. Explore key topics: screening and assessing, family court challenges, mediation concerns, children's issues, offender treatment and vicarious trauma.

$38.00 USD

BIFF Response® for Lawyers: Using Respectful and Civil Communication

Learn to navigate hostile communication with civility and professionalism using the BIFF Response® method (Brief, Informative, Friendly, Firm). Examples are provided of disrespectful and then respectful responses.

$47.00 USD

Strategies for Handling High-Conflict Opposing Counsel

This course empowers lawyers to navigate challenges posed by opposing counsel with high-conflict personalities. Gain insights into their behaviors and learn effective relationship management strategies in and out of court.

$47.00 USD

Handling High-Conflict Family Law Cases

Navigate high-conflict cases effectively and immediately—those involving blame, lack of boundaries, extreme behaviors and emotions, and court frequency—with practical strategies to improve confidence and outcomes.

$329.00 USD

Strategies for Helping Clients with Borderline Personalities in Divorce

Improve confidence and outcomes in family law cases involving someone with borderline personality disorder (or traits). Get equipped with tools to understand and manage the relationship and the case.

$47.00 USD

Handling Family Law Cases Involving Narcissistic High Conflict People

This course equips lawyers to more effectively handle cases involving a narcissistic high-conflict personality, including blaming lawyers for their own failures, parenting problems, and court and negotiation behavior.

$47.00 USD

Handling Family Law Cases Involving Antisocial High Conflict People

Explore dynamics of the antisocial high-conflict personality (sociopaths), their deception tactics, false allegations, and abusive behaviors. Learn strategies to identify, manage, and protect yourself for better outcomes.

$94.00 USD

Mediation in Domestic Violence Cases

Learn whether cases with domestic violence can and should be mediated. Unlock the potential for managing DV in mediation: amending restraining orders, protective procedures and creating parenting plans.

$47.00

High Conflict Mediation Lecture + Demonstration

Elevate your high-conflict mediation skills by learning a client-centered, proposal-focused, structured approach that improves outcomes for high conflict people. Course includes lecture and 3-hour demonstration.

$197.00 USD

Strategies in Family Law: Personality Disorders and Alienated Children

This course equips professionals with insights into high-conflict divorce and alienation. Using DSM-5 criteria for 5 prevalent personality disorders, you will learn how to better protect children and foster resilience.

$141.00 USD

Understanding & Managing High-Conflict Legal Disputes: Including Ethical Issues in Litigation

Dive into comprehensive training, learning how to handle high-conflict disputes in litigation, negotiation and mediation, including personality patterns backed by brain research, ethical issues, and key skills for managing them.

$141.00 USD

High-Conflict Divorce & Co-Parenting Series (audio)

For separating/divorcing parents and for professionals who want to know more about the 13 most important issues that parents deal with in high-conflict divorce and separation, and co-parenting with a high-conflict parent.

$100.00 USD

Hybrid: online course + virtual "live" group course

Our New Ways courses are for family counselors, divorce coaches, mediators, workplace leaders, workplace coaches to learn the New Ways method to use with your clients (or employees). Each course includes a self-directed part and "live" virtual part. Some include a licensure or certification option.

New Ways for Mediation® Training

Designed for all mediators, this training teaches you the New Ways for Mediationâ„  method for mediating high-conflict disputes. Increase your confidence and improve outcomes with this structured, proposal-focused method.

$947.00 USD

New Ways for Work®—Coaches Training

Designed for workplace and executive coaches, this training teaches you the New Ways for Work® coaching method to help employees improve their behavior, strengthen conflict resolution skills and grow their careers.

$947.00 USD

New Ways for Work®—Leaders Training

This training course is designed for leaders. It will equip you with key knowledge and strategies for managing people who display high conflict behavior at work. If you lead people, this training course will help you navigate and minimize the disruption high-conflict personalities cause to your work teams.

$947.00 USD

New Ways for Families®—Coaches Training

Designed for divorce coaches, co-parenting educators/specialists and divorce professionals, this training teaches you the New Ways for Families method for coaching clients through the New Ways for Families online parenting class for teaching and reinforcing the 4 Big Skills handling conflict.

$947.00 USD

New Ways for Families®—Counselor Training Licensure

Designed for counselors and therapists, this training teaches you the New Ways for Families® structured parenting skills method for high-conflict divorce, guiding parents through the New Ways for Families Workbook.

$947.00 USD

Pre-Mediation Coaching Training

Mediation is a successful alternative to court and puts the decision-making in your hands. With a little preparation in advance, you can develop some key skills to help you stay calm, problem-solve, make proposals and make decisions. HCI's Coach teaches you these New Ways skills in this session along with a few tips on taking care of yourself through a stressful time. 

$47.00 USD

New Ways for Families® Decision Skills Training

Designed for divorce professionals working with parents in high-conflict divorce. Learn how to teach the 4 Big Skills to parents to improve their communication, conflict resolution and communication skills.

$47.00 USD

New Ways for Life™ Instructor Training

Designed for anyone working with young people, this training teaches you the New Ways for Life method using our Youth Journal to help young people learn to handle bullying, conflict at home and school, and reduce their stress.

$297.00 USD