• Coaches: workplace, life, executive, conflict

• Human Resource Professionals

• Employee Assistance Program Professionals

• Sensitivity Trainers

• Anger Management Coaches

• Workplace Restoration Consultants

• Professional Conduct Consultants
• Therapists and Counselors

• The livestream training is held twice a year.

• Please navigate to the register/checkout page to see the dates for the upcoming livestream trainings.

• The 1st part is an online self-directed course (it's easy - you'll log in and watch it anytime before the 2nd part).
• The 2nd part is a livestream training on Zoom with the trainer and other trainees.

• 4 hours on-demand: self-directed online course to take on your own

• 8 hours virtual: live stream with trainer

• Membership: with the New Ways for Work Provider Network, which includes regularly recurring Q & A sessions with our trainers and other providers

• Website listing: listing on the HCI website Provider List

• Certificate of Completion

• Email support: responses within 1-2 business days

• Identify the common conflict dynamics of five high conflict personality disorders
• Recognize common cognitive distortions for those with high conflict personalities
• Apply the four CARS Method principles for managing other’s high conflict behavior
• Apply the skill of connecting with empathy, attention and respect to an upset person
• Coach clients in analyzing options for solving workplace problems
• Coach clients in the 3-step method for making proposals to resolve workplace conflicts
• Coach clients in examining their own written BIFF responses to high-conflict emails
• Describe the four skills taught in the New Ways for Work coaching method
• Reinforce goal-setting and self-awareness in clients using New Ways for Work
•  

• You will receive a Certificate of Completion upon successful completion of the training that will indicate 12.0 hours of completed training.
• You may wish to submit the Certificate of Completion to your licensing board for their determination, and is dependent on your licensing board’s regulations.

**High Conflict Institute is not an approved continuing education provider by licensure boards; however, our training is accepted by many licensing boards in many states, provinces, and countries. 

Part 1 (self-directed): Understanding and Managing High Conflict Personalities 

•  Section 1: 90 minutes
  There will be an overview of five high conflict personality disorders and their common behavior patterns. Two different brain styles of handling conflict will be addressed. Tips for reducing client resistance and dealing with negative advocates will be addressed.

• Section 2: 90 minutes
  The CARS Method® will be presented for managing high conflict individuals in any setting: Connecting with Empathy, Attention and Respect; Analyzing Options, including Making Proposals; Responding to Misinformation including the BIFF Response®; and Setting Limits on high conflict behavior. The 4 Big Skills of all New Ways methods will be introduced: managed emotions, flexible thinking, moderate behavior, and checking yourself.

• Section 3: 60 minutes
  This demonstration video (“Is Divorce Mediation for You?”) will show the structure, various techniques, and several paradigm shifts, of the New Ways for Mediation method, using a divorce example but applicable to any mediation. 

Part 2 (Zoom): Coaching with CARS Method

• Welcome and introductions

• Review key concepts from Part 1

• How people with high conflict personality traits present in the workplace and arrive at our coaching practices

• Using the 4 CARS Method principles in the coaching context

• Instruction and Practice on: Connecting with Empathy, Attention and Respect; Analyzing Options; and Responding to Misinformation and Hostility

• Setting Limits

•  Overview of The 4 Big Skills

Part 3: Coaching with New Ways for Work Workbook (4 Hour Livestream via Zoom)

• Review key concepts from Part 2

• New Ways for Work Methodology: Instruction and Practice; Problems and Issues to Discuss; Review and Personal Goal Setting; Flexible Thinking

• Managed Emotions

• Moderate Behaviors

• Checking Yourself

• Self care in the coaching/professional role

• Incorporating CARS and the 4 Big Skills into your professional practice

• Wrap up 

• Yes, we are happy to offer discounts for those from:
  • non-profit organizations
  • governmental organizations
  • military
• We offer limited scholarships to those who may be just starting out or need a little help. Contact [email protected].