• Leaders

• Managers

• Supervisors

• Directors

• Conflict Engagement Specialists

• CEO's & COO's

• Executives who want to gain understanding of the skills

• The livestream training is held 2 times a year.

• Please navigate to the register/checkout page to see the dates for the upcoming livestream trainings.

• Dates and times are subject to change, postponement or cancellation. A minimum of 6 participants is required. If the minimum is not met, the class will be canceled with a 2-week notification. You will automatically be placed in the next scheduled class and notified to confirm if that date suits.

• The 1st part is an online self-directed course (it's easy - you'll log in and watch it anytime before the second part.
• The 2nd part is a livestream training on Zoom with the trainer and other trainees.

• 4 hours on-demand: online course to take on your own

• 8 hours virtual: live stream with trainer

• Membership: with the New Ways for Work Provider Network, which includes regularly recurring Q & A sessions with our trainers and other providers

• Certificate of Completion

• Email support: responses within 1-2 business days

• Identify the common conflict dynamics of five high conflict personality disorders
• Recognize common cognitive distortions for those with high conflict personalities
• Apply the four CARS Method® principles for managing other’s high conflict behavior
• Learn to manage negative advocates
• Learn management by walking around
• Develop a respectful meeting policy
• Recognize and manage toxic teams
• Shifting established teams
• When to implement progressive discipline
• Develop practical techniques for burnout and self-care for leaders

Part 1 (self-directed): Understanding and Managing High Conflict Personalities

• Section 1: 90 minutes

  There will be an overview of five high conflict personality disorders and their common behavior patterns. Two different brain styles of handling conflict will be addressed. Tips for reducing client resistance and dealing with negative advocates will be addressed.

  Section 2: 90 minutes
  The CARS Method® will be presented for managing high conflict individuals in any setting: Connecting with Empathy, Attention and Respect; Analyzing Options, including Making Proposals; Responding to Misinformation including the BIFF Response®; and Setting Limits on high conflict behavior. The 4 Big Skills of all New Ways methods will be introduced: managed emotions, flexible thinking, moderate behavior, and checking yourself.

  Section 3: 60 minutes

  This demonstration video (“Is Divorce Mediation for You?”) will show the structure, various techniques, and several paradigm shifts, of the New Ways for Mediation method, using a divorce example but applicable to any mediation. 

Part 2 (Zoom): Coaching with CARS Method (4 hour Livestream via Zoom)

• Welcome and introductions

• Review key concepts from Part 1

• How people with high conflict personality traits present in the workplace and arrive at our coaching practices

• Key Leadership Area 1: Responding to day to day griping

• Key Leadership Area 2: Interrupting and redirecting high conflict behavior in team meetings and group gossip

Part 3 (Zoom): Coaching with New Ways for Work Workbook (4 Hour Livestream via Zoom)

• Key Leadership Area 3: Responding to group email avalanches and hostile emails
• Key Leadership Area 4: Managing performance of a high conflict person; implementing discipline
• Key Leadership Area 5: Engaging in formal processes (complaints, investigations, grievances, litigation)
• Key Leadership Area 6: Building and supporting a high-functioning team
• Key Leadership Area 6 continued: Techniques for managing high conflict at work proposals

• You will receive a Certificate of Completion upon successful completion of the training that will indicate 12.0 hours of completed training.
• You may wish to submit the Certificate of Completion to your licensing board for their determination, and is dependent on your licensing board’s regulations.

**High Conflict Institute is not an approved continuing education provider by licensure boards; however, our training is accepted by many licensing boards in many states, provinces, and countries. 

• Yes, we are happy to offer discounts for those from:
  • non-profit organizations
  • governmental organizations
  • military
• We offer limited scholarships to those who may be just starting out or need a little help. Contact [email protected].