"Our team really appreciated the connections Michael drew between the content and the work of our staff.  Michael provided interesting stories and examples that helped the audience better understand the material.

We also really liked the practical suggestions he offered, including the different phrases people could use when trying to respond to someone who is in that heightened/reactive state. Our staff has been asking for practical, hands-on instruction, and Michael's session nailed it! "

- Janice H.
Union Staff Education Lead

"The course offers powerful tools to navigate workplace conflicts with empathy and precision. As an executive coach, these tools will help my clients defuse workplace tensions and create a more harmonious work environment. The skills I learned are perfect for helping my clients handle workplace disputes with grace and effectiveness, helping turn conflict into constructive dialogue."

- Mike Haney
Executive Coach

"I strongly recommend the training to any manager who is dealing with high-conflict situations at work. Our trainer is an expert in this field and an engaging presenter and trainer. I walked away with many helpful tips, insights, examples, and practical tools that can be implemented right away to diffuse conflict and keep teams focused on doing their best work."

- Molly Belvo
Sr. Project Management Professional

“Michael was an amazing presenter. They way he set up the whole day was fantastic. He gave real life examples and tools and explanations to help show what works and what might not.”

– Course Participant

“Michael, your rating as a leader for the workshop was 4.82 out of 5.00 which is outstanding!”

– Course Organizer

"Often great potential leaders are reluctant to enter a leadership role as they do not want to engage with high-conflict personalities. This training provides tools and skills so that all leaders are equipped to successfully manage challenging staff.

Gracefully navigating conflict is a skill which can be learned and need not be avoided."

- C.B.
School Principal

"I really enjoyed the attention to the key leadership areas. This helped me to have a broad overview so I could address many different issues, but it also provided an in-depth look at these key areas.

Experiencing/being part of the training is a game-changer. The focus on key leadership areas (such as how to build a high-functioning team, how to manage day-to-day negativity or high-conflict behaviour in a group, and managing performance/implementing discipline) gives participants a "here's how you do it" approach that is both effective and efficient. Our trainer was great- knowledgeable, personable, straight talking, and kept everything on track."

- JH
Therapist and Clinical Director