New Ways for Work® 
Leader Training

Learn to identify, navigate and minimize disruptive high conflict situations and build a functional work culture.

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What?



New Ways for Work® Leaders Training equips leaders with key knowledge and strategies for managing people who display high conflict behavior at work. If you lead people, this course will help you navigate and minimize the disruption high-conflict personalities cause to your work teams.

Includes


 

  • 4 hour on-demand course
  • 8 hour virtual live stream
  • Certificate of Completion
  • Membership
  • Email support
  • Consultation group (optional)

 

Impact



Helps Employees:

  • Improve their own behavior
  • Reduce high conflict behavior
  • Strengthen their conflict resolution skills in day-to-day interactions
  • Gain growth in their career 

 

Start using the skills right away with your employees.

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About The Trainers

Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute and a pioneer of the High Conflict Personality Theory (HCP). With a unique background as a lawyer, therapist, and mediator, he has over 40 years of experience in resolving high-conflict disputes.

Bill was a faculty member at the Straus Institute for Dispute Resolution at Pepperdine University and the University of Newcastle Law School in Australia. He has delivered training in 35 states and 13 countries, authored 20+ books, and co-hosts the podcast It's All Your Fault. His popular blog on Psychology Today has garnered millions of views.

 

 


 

BILL'S BIO
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Cherolyn Knapp, B.Comm, LL.B, Q.Med is a conflict resolution consultant, mediator, trainer, workplace investigator, and lawyer based in Victoria, Canada. Called to the bar in Ontario (2004) and British Columbia (2019), she holds a B.Comm in Human Resources from Toronto Metropolitan University and an LL.B. from the University of Ottawa.

With a legal career spanning 15 years, Cherolyn has advised employees, employers, and organizations in employment, human rights, and civil disputes, appearing before courts and tribunals and negotiating numerous resolutions. A former co-managing partner of a law firm, she now conducts workplace investigations and facilitates mediation to help individuals and teams navigate conflict.

 

 


 

CHEROLYN'S CV
What Others Are Saying About New Ways - Testimonials

"The New Ways for Work Leaders course offers powerful tools to navigate workplace conflicts with empathy and precision. As an executive coach, NWFW tools will help my clients defuse workplace tensions and create a more harmonious work environment. The skills I learned are perfect for helping my clients handle workplace disputes with grace and effectiveness, helping turn conflict into constructive dialogue."

- Mike Haney
Executive Coach

"I strongly recommend the New Ways for Work-Leaders training to any manager who is dealing with high-conflict situations at work. Cherolyn Knapp is an expert in this field and an engaging presenter and trainer. I walked away with many helpful tips, insights, examples, and practical tools that can be implemented right away to diffuse conflict and keep teams focused on doing their best work."

- Molly Belvo
Sr. Project Management Professional

"Often great potential leaders are reluctant to enter a leadership role as they do not want to engage with high-conflict personalities. This training provides tools and skills so that all leaders are equipped to successfully manage challenging staff.

Gracefully navigating conflict is a skill which can be learned and need not be avoided."


- C.B.
School Principal

"I really enjoyed the attention to the key leadership areas. This helped me to have a broad overview so I could address many different issues, but it also provided an in-depth look at these key areas.

Experiencing/being part of the New Ways for Work Leaders Training is a gamechanger. The focus on key leadership areas (such as how to build a high functioning team, how to manage day to day negativity or high conflict behavior in a group, and managing performance/implementing discipline) gives participants a "here's how you do it" approach that is both effective and efficient. Cherolyn Knapp is great- knowledgeable, personable, straight talking, and keeps everything on track."

- JH
Therapist and Clinical Director

Frequently Asked Questions

Don’t wait! Make a positive impact in your workplace today.

 


 

Start using the skills right away with your employees.

 

CLICK HERE TO REGISTER